Privacy Policy

Last updated 10.1.2024

Thank you for visiting the Ed and Nancy Hanenburg Children’s Advocacy Center website at www.cac-ottawa.org. We appreciate the opportunity to interact with you and are committed to protect and safeguard your privacy. This Privacy Policy informs visitors and donors about how we collect, use, disclose, and safeguard your information when you visit our website. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

Any information we collect on our site generally falls into the Personally Identifiable Information category. Personally Identifiable Information lets us know specifically who you are. Most people visit our site without identifying themselves or revealing any Personally Identifiable Information. 

We may collect personal information that you voluntarily provide to us when you interact with our website, including but not limited to:

  • Personal Identification Information: Name, email address, phone number, mailing address, billing information etc

  • Demographic Information: Age, gender, location, etc.

  • Technical Data: IP address, browser type, operating system, and other technical information.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide and Manage Our Services: To facilitate communication and provide you with the services or information you request.

  • To Improve Our Website: We may use the information to understand how visitors use our website and improve its functionality and user experience.

  • To Communicate with You: We may send you emails, newsletters, or other communications regarding our services, events, and updates, provided you have opted in to receive such communications.

  • To Comply with Legal Obligations: We may use or disclose your information to comply with applicable laws and regulations.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following situations:

  • With Service Providers: We may share your information with third-party service providers who assist us in operating our website and conducting our business.

  • For Legal Reasons: We may disclose your information if required by law or in response to valid requests by public authorities.

  • With Your Consent: We may share your information with third parties if you give us explicit consent to do so.

4. Data Security

We implement appropriate technical and organizational measures to protect the personal information we collect and process. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

When providing sensitive information through the website (such as credit card data), encryption technology is used to ensure data security.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

5. Your Rights and Choices

You have the following rights concerning your personal information:

  • Access and Update: You can request access to or correction of your personal information by contacting us.

  • Opt-Out: You may opt out of receiving marketing communications from us by following the unsubscribe instructions included in those communications or by contacting us directly.

  • Data Deletion: You can request the deletion of your personal information from our systems, subject to legal and contractual obligations.

6. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance your browsing experience and analyze website traffic. You can adjust your browser settings to refuse cookies, but this may limit your ability to use certain features of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page and update the “Last Updated” date at the top of the page.

10. Contact Us

If you have any questions or concerns about these Terms, please contactvia telephone at 616-393-6123 or info@cac-ottawa.org.